Questions fréquentes

Our cottages are in and around Rye in East Sussex: Rye itself, Rye Harbour, Camber Sands, Winchelsea, Winchelsea Beach, Pett and Pett Level. Each property page shows its location on a map.

Yes, at our dog-friendly properties, which say so on their property page. Most accept one well-behaved dog, for £25 per dog per stay. Dogs must be up to date with flea, worming and vaccinations, kept off beds and furniture and out of bedrooms, and never left alone in the property. Assistance dogs are always welcome at no charge. We can't accept any other pets.

Most of our properties have parking, but not all. Each property page explains the parking, for example off-road spaces, a nearby car park or metered street parking.

Yes, every property has Wi-Fi, included in the price. Water, gas, electricity and heating are included too.

Yes, bed linen and bath towels are included at every property. If you're allergic to feathers, we suggest bringing your own duvet and pillows, as we can't guarantee synthetic bedding.

Many are, and some can provide a travel cot and highchair on request. A few properties don't accept children, have steep stairs, or have gardens near water or roads. Check the house rules and additional information on each property page.

Yes, the minimum stay is 2 nights.

No deposit is needed when you book. There is a non-refundable £20 booking fee, plus VAT. The balance is due 30 days before you arrive, or straight away if you book less than 30 days before. If you book direct on our website, you don't pay a security deposit up front. We may pre-authorise your card and only charge it if there's damage.

You can cancel without charge up to 30 days before you arrive. The £20 booking fee (plus VAT) is non-refundable. We strongly recommend travel insurance.

Yes. There's no fee to change your dates, move to another property or change the lead guest. You only pay any difference in price.

We accept Visa, Mastercard and American Express debit and credit cards, and bank transfer. All payments are in pounds sterling.

No. Smoking and vaping aren't allowed in any of our properties or their grounds.

No. Our properties are for families, couples and groups of friends, and parties, hen dos and stag dos aren't allowed. You can't exceed the maximum number of guests shown on the property page.

Booking on our website means no deposit up front and free changes to your booking. You also get a 5% discount on your fourth stay with us.

Check-in and check-out times vary by property. We'll send you the times for your stay in your booking confirmation and arrival information. If you stay past check-out without arranging it with us first, there's a charge.

Often, yes. If no new guests are arriving that day, we can usually offer a free later check-out on Sundays. This applies all year round, including in July and August, at Easter, and over Christmas and New Year. Contact the office before your stay to ask.

We always try to arrange an earlier check-in or a later check-out, so ask us before you arrive. Early check-in depends on whether other guests are checking out on the day you arrive. We can't offer either in July and August, at Easter, or over Christmas and New Year, because our housekeeping teams are already working flat out.

The keys are in a key safe. We'll email you its unique code 7 days before you arrive. Put the keys back in the key safe every time you leave the property. That way they won't get lost, and there's always a key there if people in your group come and go at different times. Please return all keys when you leave, as lost keys are charged for.

We'll email you the address and directions 2 days after you book, so you can plan your journey and, if you like, arrange an online food delivery for when you arrive. We'll email you the key safe code 7 days before you arrive. Your property's emergency contact is in the arrival information we email you and in the welcome booklet at the property.

Bed linen, bath towels, tea towels and Wi-Fi are provided. Please bring your own beach towels. If you're bringing a dog, bring its bed and bowls.

The welcome booklet at the property explains bin and recycling arrangements, as they vary by area.

Yes, where the property has one. Please only use the fuel recommended in the welcome booklet, because damage from the wrong fuel is charged for.

Call your property's emergency contact first. Their details are in the welcome booklet at the property and in the arrival information we emailed before your stay. In a life-threatening emergency or a fire, call 999 first. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999.

Anything that affects your safety or stops you using the property properly, for example no heating or hot water, a leak, a power cut, a broken lock or being locked out. For anything else, contact the office during office hours.

Leave the property, don't use light switches or naked flames, and call the National Gas Emergency Service on 0800 111 999. Then let your emergency contact know.

Call your property's emergency contact. Their number is in the arrival information we emailed you.

Let us know as soon as possible so we can replace it before the next guests arrive. Accidents happen, and minor wear and tear isn't charged for.

Tell your emergency contact or the office during your stay, so we have the chance to put it right. We can't usually help with complaints raised only after you've left.

Contact the office and we'll do our best to find it. If we find it, we'll post it back to you, but you'll need to pay for postage and packing.

Our office is open 9:00am to 5:30pm on Monday, Wednesday, Thursday, Friday and Saturday. It's closed on Tuesdays and Sundays. If you're staying with us and something goes wrong outside these hours, call your property's emergency contact.

Call +44 (0) 7854 586448, email [email protected], or use the form on our contact page. We'll reply during office hours.

3 Old World Cottages, New Lydd Road, Camber, Rye, East Sussex, TN31 7RB.