Covid-19 relaxed, risk free cancellation policy, see details

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To help you book without risk during the Covid-19 situation, we are offering you a simple, risk free cancellation policy for bookings made in the next few months, for dates in 2020 including Christmas and New year. Also for stays in 2021 up until the end of March.

You do not pay a deposit when you book online. You can cancel free of charge or we can amend your dates up until 7 days before arrival. You will pay the full amount 7 days before arrival which would then not be refundable unless a travel ban or lock down. For Christmas and New Year Dates, we we take payment 14 days before arrival.

From 1st April 2021, you can cancel for free up until 30 days before arrival when payment becomes due

We do ask that if you have to cancel, to let us know as soon as possible so the property has a chance of re-booking.

You do not pay a deposit for any future dates when you book online, just our £20 booking fee.

If you previously booked without our covid-19 policy, (which automatically charged a 20% deposit) we will not take any further payment due until 14 days before arrival, so there is plenty of time to review the situation. If you have paid a deposit we can amend your dates or issue a credit voucher for a future booking or offer a refund less our £20 booking fee. We are trying to be fair to our guests and property owners.

If new lock downs or travel bans occur, whenever and however you booked with us, we would refund any payment made, less our £20 booking fee.

Reassurance we are guest ready and are following all the UK hospitality guidelines to make your stay safe. All our properties are being cleaned to a high standard following all the necessary precautions between guests.

Jacqui Maxted Profile image

Jacqui Maxted

Jacqui is the owner of Rye and Beyond