Covid-19 relaxed, risk free cancellation policy, see details

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To help you book without risk during the Covid-19 situation, we are offering you a simple, risk free cancellation policy for bookings made in the next few months, for dates in 2020 including Christmas and New year. Also for booking dates up to the end of March 2021 You do not need to pay a deposit. You can cancel free of charge or we can amend your dates up until 7 days before arrival. You will pay the full amount 7 days before arrival which would then not be refundable. For Christmas and New Year Dates, we we take payment 14 days before arrival. Contact us before booking so that we can apply this policy for you. We do ask that if you have to cancel, to let us know as soon as possible so the property has a chance of re-booking.

If you have already booked without our covid-19 policy, (which automatically charges a 20% deposit) we will not take any further payment due until 14 days before arrival, so there is plenty of time to review the situation. If you have paid a deposit we can amend your dates or issue a credit voucher for a future booking or offer a refund less our £20 booking fee. We are trying to be fair to our guests and property owners.

If new lock downs or travel bans occur, whenever and however you booked with us, we would refund any payment made, less our £20 booking fee.

Reassurance we are guest ready and are following all the UK hospitality guidelines to make your stay safe. All our properties are being cleaned to a high standard following all the necessary precautions between guests. If you have any further questions about the methods we have in place, please get in touch.

Jacqui Maxted Profile image

Jacqui Maxted

Jacqui is the owner of Rye and Beyond